Refund policy
Refund & Exchange Policy
At BELVIN, we take pride in the quality and craftsmanship of every piece. Please read our policy carefully before placing your order.
Returns You have 14 days from the date of receipt to request a return. To be eligible for a return, your item must be:
- Unworn and unwashed
- In the same condition you received it
- With all original tags attached
- In its original packaging
Eligible Refunds Refunds will only be approved under the following circumstances:
- The wrong item was sent to you
- The item arrives damaged
- There is an issue caused by our error
Once a refund has been approved, please allow up to 5 working days for the amount to appear in your account, depending on your payment provider. To report any of the above issues, please contact us at contact@belvinafwears.co.uk with your order number and photographic evidence where applicable.
Refunds Are Not Accepted for the Following Reasons
- The Boubou/Kaftan feels too oversized — Boubous and Kaftans are designed to have a loose and oversized fit. Detailed measurements and fitting information are included in the product description prior to purchase.
- The Boubou/Kaftan is longer than expected — Length information is clearly provided within the product description. We encourage all customers to review measurements carefully before placing an order.
- You changed your mind about the colour selected — We are unable to accept returns for change of mind on colour. However, an exchange may be available subject to stock availability.
- An incorrect size was chosen when ordering — We are unable to accept returns where an incorrect size was selected at checkout. However, an exchange may be available subject to stock availability.
We strongly encourage all customers to review product descriptions, size guides, and measurements carefully before placing an order. If you have any questions prior to purchasing, please contact us at contact@belvinafwears.co.uk — we are happy to help.
Exchange Policy Exchanges are available subject to stock availability. Exchange requests must be made within 72 hours of delivery — requests made after this period will not be accepted. To request an exchange, please contact us at contact@belvinafwears.co.uk with your order number and details of the item you would like in return.
We will cover the cost of redelivery if:
- The wrong item was sent to you
- The wrong size was sent for fitted clothing due to our error
- There is a manufacturing or design fault with the item
You will be responsible for the redelivery cost (£5.00) if:
- The wrong size was selected when placing the order
- You would like a different colour to the one originally ordered
All items submitted for exchange must be unworn, unwashed, with original tags attached and returned in their original packaging.
Important Information
- Exchange requests must be made within 72 hours of delivery
- Returned items must be unworn, unwashed, and in their original condition with all tags attached
- All exchanges are subject to stock availability — we will notify you if your requested item is unavailable
Return Shipping Customers are responsible for paying their own return shipping costs unless the return is due to our error. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
Lost or Damaged Parcels BELVIN is not responsible for parcels lost or damaged in transit. If your order has not arrived within the expected delivery timeframe, please contact your courier with your tracking number in the first instance.
In the event that the courier confirms your parcel has been lost in transit, we will arrange a replacement once the investigation has been completed and the loss has been verified. Please note that we do not issue refunds for parcels confirmed as lost by the courier — a replacement will be offered instead.
If you need assistance, please contact us at contact@belvinafwears.co.uk with your order number.
Failed Delivery Attempts If a delivery attempt is made and you are not available, it is your responsibility to arrange redelivery or collect your parcel from the designated collection point within the timeframe specified by the courier. BELVIN is not responsible for parcels returned to us due to failed delivery attempts, refusal of delivery, or an incorrect address provided at checkout.
If a parcel is returned to us under these circumstances, a redelivery fee of £5.00 must be paid before your order can be reshipped. If you choose not to have the item redelivered, a refund will be issued for the item only — original and return shipping costs will not be refunded.
To arrange redelivery, please contact us at contact@belvinafwears.co.uk with your order number and updated delivery details.